We at North Explorer strive to provide the best possible experience for our customers. However, we understand that unforeseen weather conditions can occur and impact safety and comfort conditions during our tours.
Cancellation due to Adverse Weather Conditions:
Early Cancellation: In the event of adverse weather conditions (such as heavy rain, storms, strong winds, among others) that compromise the safety or quality of the tour, we reserve the right to cancel or postpone the tour. Cancellation can occur 24 to 72 hours before the start of the tour.
Customer Notice: If cancellation is necessary, Norh Explorer will contact participants to inform them of the change and discuss rescheduling or refund options.
Rescheduling or Refund: Participants may choose to reschedule the tour for a new date, subject to availability. If rescheduling is not possible, the amount paid will be refunded in full.
Customer Responsibility: North Explorer is not responsible for additional costs such as accommodation, transportation or other expenses related to the tour if the tour is cancelled due to unforeseen weather conditions.
Safety First: The decision to cancel will always be made based on the safety of the participants and the integrity of the tour, prioritizing the well-being of everyone involved.
We appreciate your understanding and are available for any questions you may have.