🍷 Douro Valley Experience

Tour Terms & Conditions

Terms and Conditions of the Tour Welcome to North Explorer! To ensure a safe and enjoyable experience for all our clients, we present below the terms and conditions that govern the booking of our tours. By booking one of our packages, you agree to the conditions described below: 1. Bookings and Payment 1.1 The booking of any tour or package will only be considered confirmed after full payment or deposit, according to the conditions agreed upon during the purchase. 1.2 For group bookings or multiple packages, it is necessary to guarantee the reservation of all seats and advance payment within the stipulated period. 2. Cancellations and Changes 2.1 The client may cancel the booking up to 15 days before the start of the tour, with the right to a 50% refund. Cancellations made less than 15 days in advance may be subject to full payment. 2.2 In case of cancellation or change by North Explorer, participants will be informed as far in advance as possible. We offer rescheduling or full refund options, depending on the situation. 2.3 In case of adverse weather conditions or other unforeseen circumstances affecting the safety of the tour, North Explorer may cancel or postpone the tour, with 24 to 72 hours' prior notice. 3. Client Responsibilities 3.1 The client is responsible for providing correct and complete information at the time of booking, including personal data and tour preferences. 3.2 During the tours, participants must follow all instructions from guides and instructors, respecting the safety and behavior rules established by North Explorer. 3.3 North Explorer is not responsible for personal items lost or damaged during the tours. 4. Safety Conditions 4.1 The safety of participants is our priority. North Explorer reserves the right to refuse participation to any person who is not physically fit or who does not follow the safety guidelines during the tour. 4.2 North Explorer recommends the use of appropriate safety equipment, which may be provided or indicated by the guides, depending on the type of tour. 5. Changes to Tours 5.1 North Explorer reserves the right to change tour itineraries, schedules, and locations if necessary for operational, weather, or safety reasons. Any changes will be communicated as far in advance as possible. 6. Refunds 6.1 Refunds will be made in case of cancellation by North Explorer or in exceptional circumstances, as determined by the cancellation policy. 6.2 If the client requests a refund, it will be processed according to the payment method used and within 30 business days. 7. Company Liability 7.1 North Explorer is not responsible for delays, damages, or additional costs caused by factors beyond its control, such as natural disasters, strikes, extreme weather conditions, among others. 7.2 North Explorer is committed to offering high-quality tours with qualified guides and appropriate services to provide the best possible experience. 8. Privacy Policy 8.1 By booking our tours, you agree to the collection and use of your personal information in accordance with our privacy policy, which can be accessed on our website. 9. General Provisions 9.1 These terms and conditions may be changed at any time by North Explorer, by publishing the new conditions on our website. 9.2 If you have any questions or concerns about the terms and conditions, our customer service team is available to assist you.